Complaints Procedure for Aequitas Automotive Ltd trading as GapInsurance 123,

At Aequitas Automotive Limited we pride ourselves on our high standards of customer care and are constantly striving to exceed customers expectations and openly welcome feedback. We take all comments as constructive and look forward to your comments.

In the unlikely event that you should wish to make a complaint for what ever reason in the first instance we would request that you make any formal complaint directly to us by email.

Complete customer satisfaction is paramount to us and our company ethics. We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. Alternatively you can post your complaint to

Head of Customer Services

Aequitas Automotive Limited

The Foundry

Marcus Street




We will then we respond to you in writing within 7 days. You can also telephone us on our free phone number 0800 195 4926.

This does not affect your statutory rights in any way.

Powered by Easy Gap